General

Ordering and Shipping

• Do you ship internationally?
• How long will my order take to arrive?
• What is your return and warranty policy?

Basics

• What are the differences between Cube and Pico?
• What are color spaces?

Pico

Introducing Pico

• What is Pico?
• Who can use Pico?
• What information does Pico provide?
• What surfaces can and can't be captured?
• Is my smartphone compatible?
• Where can I buy Pico?

Getting Started

• Where can I download the app?
• How do I turn my Pico on and off?
• How do I connect Pico to my smartphone?
• How do I zero my Pico?
• My phone can't find my Pico. What do I do?

Safety and Handling

• How should I handle my Pico?
• How do I clean my Pico?
• How do I charge my Pico?
• Can I use my Pico while it is charging?
• What is the ideal temperature to operate Pico?

Capturing Color

• How do I capture a color?
• What is the best way to capture different surfaces?
• What is the smallest surface that Pico can capture?
• Why is my screen showing a different color to what I scanned?
• Why is my raw color data different to what I scanned?

Using the Pico Companion App

• How do I set up my Pico App?
• How do I view raw color data?
• How do I match to color collections?
• How do I create custom collections?
• How do I share collections?
• How do I compare colors?

See all 8 articles

Cube

Introducing Cube

• What is Cube?
• Who can use Cube?
• What information does Cube provide?
• What surfaces can and can't be captured by Cube?
• Is my smartphone compatible?
• Is my computer compatible?

See all 7 articles

Getting started

• Where can I download the app?
• How do I turn my Cube on and off?
• How do I connect Cube to my smartphone?
• How do I connect Cube to my computer?
• My phone can't find my Cube. What do I do?
• How do I calibrate my Cube?

See all 7 articles

Safety and Handling

• How should I handle my Cube?
• How do I clean my Cube?
• How do I charge my Cube?
• Can I use my Cube while it is charging?
• What is the ideal temperature to operate Cube?

Capturing Color

• How do I capture a color?
• What is the best way to capture different surfaces?
• What is the smallest surface that Cube can capture?
• Why is my screen showing a different color to what I scanned?
• Why is my raw color data different to what I scanned?

Using the Cube Companion App

• How do I set up my Cube Companion App?
• How do I view raw color data?
• How do I match to color collections?
• How do I create custom collections?
• How do I share collections?
• How do I compare colors?

See all 10 articles

Using Cube Link

• How do I set up Cube Link on my computer?
• How do I use Cube Link?
• How do I match to Photoshop spot color libraries?

Storage and Battery Life

• How many colors can Cube store?
• How long will my Cube battery last?
• How do I view colors that I've stored on Cube in stand-alone mode?