If Pico can't be detected, fear not! Just follow the steps below and you should be right on track:
- Turn off Pico by holding down the touch button for five seconds until the indicator light turns off
- Exit the app completely
- Open the app and follow the instructions again
If you're still having trouble, follow the steps below:
- Turn off Pico by holding down the touch button for five seconds (Pico's light will turn off)
- Exit the app
- Uninstall the app
- Reinstall the latest version of the app from the App Store or Google Play Store
- Open the app and follow the instructions again
If you continue to have trouble, check the following:
- Are you running a compatible version of iOS or Android? Check out the list of compatible operating systems here.
- Is your Pico paired with another device in the vicinity? Pico can only pair with one device at a time. To unpair the other device, quit the Pico App or turn Bluetooth off.
If you've exhausted all options and continue have trouble, please submit a ticket to our help desk and a friendly support person will assist!